Data Privacy Policy
We value your privacy at GardenPaperHall
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you voluntarily share. This may include your name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a tailored service that aligns with your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients discover our services.
How We Use Your Information
We utilize your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and the website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
GardenPaperHall respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We take the protection of your personal data seriously and deploy suitable technical and organizational measures to safeguard it. This includes safe data storage, encrypted communications, and restricted access to personal data within our organization.
Secure Storage
Personal information is stored in secure systems with access controls and ongoing security monitoring.
Encryption
Data transmissions are encrypted to protect information as it moves between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services can access customer data.
While we implement strong security measures, no method of transmission over the internet is completely secure. We continuously update our security practices to guard against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: roughly three years after the last service interaction
- Payment transaction records: about seven years for tax and accounting requirements
- Website analytics data: around twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or there is two years of inactivity
Cookies and Website Tracking
Our site relies on cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our pages. Cookies aid in recalling your preferences and evaluating site performance.
You can adjust cookie settings in your browser. Note that turning off some cookies might impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only GardenPaperHall and our site. We are not accountable for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
GardenPaperHall Privacy Team
11 Blossom Street, London
London, United Kingdom WC2N 5DU
Email address: [email protected]
Phone number: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy inquiries within seven business days.